I'm a design leader with 20 years of experience building and scaling UX organizations in fintech and enterprise. I develop designers, align cross-functional teams around user outcomes, and establish the systems that let quality scale beyond any single person — including me.
I've led teams of up to 8 designers across multiple product streams. I hire for craft and growth mindset, and I actively invest in the career trajectories of the people I manage.
I've partnered with Product and Engineering leadership to connect UX improvements to operational metrics — moving design from a service function to a strategic one.
I built the usability benchmarking system used across Capital One's Pay & Move Money portfolio — shifting decision-making from opinion to data, and scaling research velocity across teams.
At Bloomberg BNA, I built and implemented an enterprise design library adopted across product teams, and reduced design-to-engineering handoff time by 40%.
These projects reflect my focus as a leader: enabling teams to do their best work, connecting design outcomes to business outcomes, and building systems that outlast any single project.
Reduced behavioral friction in a high-volume banking flow by redesigning for confidence and timeline clarity. The result: a 20% reduction in support calls and a 5% lift in completion.This work reinforced that most usability problems are actually trust problems.
Established a portfolio-wide UX measurement framework using SUM methodology and built a production-level testable prototype of the banking app. The result: over 50 experiences benchmarked, 20+ design teams onboarded, and a fundamental shift in how design quality was evaluated across the organization.
Led the 0→1 design of domestic wire transfers for native platforms, delivering on a long-standing business goal and elevating mobile as a trusted channel for high-value, irreversible transactions.This work demonstrated how platform decisions directly influence customer confidence.
Two of the hardest parts of design happen before any screen get drawn. Discovery and synthesis. I've been experimenting with AI tools at both of these stages, not to replace judgement, but to extend it.
I explored an idea for a platform to help community theater groups manage the operational complexity of producing a show. Productions require coordinating rehearsal schedules, cast lists, role assignments, rehearsal resources, and communication between directors, stage managers, and performers. The concept became Show Builder — a collaborative platform designed to help theater groups manage the lifecycle of a production from first rehearsal through performance.
I'm a designer at heart and a leader by experience.
My career has moved through academia, freelance creative work, and enterprise product design, each phase shaping how I think, communicate, and build.
Teaching sharpened how I explain complex ideas and create space for others to contribute. Freelance kept my craft sharp: taste, adaptability, and a close relationship with the fundamentals of composition, hierarchy, and clarity. Leading design inside a large enterprise taught me how to advocate for users in complex organizations, align across product and engineering, and connect design decisions to measurable outcomes.
Across all of it, the through line is the same: I care deeply about thoughtful work.
Senior Manager, Principal Designer
Capital One
2019 – Present
UX Design Manager
Bloomberg BNA
2015 – 2019
Founder, Product Strategist
Latimerart LLC
2005 – Present
MFA
Pratt Institute
2003