I'm a principal-level product designer with 20 years of experience designing high-stakes financial and enterprise experiences. My work focuses on the moments where uncertainty is highest and where clear, confident design has the most measurable impact.
I design around what users actually do under uncertainty — not what they say they'll do. My work consistently targets the friction that causes abandonment, errors, and loss of confidence in high-stakes flows.
I work at the component level and the platform level simultaneously. I've built enterprise design libraries and usability benchmarking systems that persist well beyond any single project.
I established Capital One's Pay & Move Money usability baseline using SUM methodology — turning qualitative research into quantifiable performance data and shifting product decisions from opinion to evidence.
Regulated, high-stakes environments are where I do my best work. Legal, compliance, and technical constraints aren't obstacles — they're the design problem. I translate them into experiences that still feel simple.
My work lives in the moments where customers need to feel confident — irreversible payments, high-volume transactions, and complex financial workflows where clarity is the product.
Reduced behavioral friction in a high-volume banking flow by redesigning for confidence and timeline clarity. The result: a 20% reduction in support calls and a 5% lift in completion.This work reinforced that most usability problems are actually trust problems.
Established a portfolio-wide UX measurement framework using SUM methodology and built a production-level testable prototype of the banking app. The result: over 50 experiences benchmarked, 20+ design teams onboarded, and a fundamental shift in how design quality was evaluated across the organization.
Led the 0→1 design of domestic wire transfers for native platforms, delivering on a long-standing business goal and elevating mobile as a trusted channel for high-value, irreversible transactions.This work demonstrated how platform decisions directly influence customer confidence.
Two of the hardest parts of design happen before any screen get drawn. Discovery and synthesis. I've been experimenting with AI tools at both of these stages, not to replace judgement, but to extend it.
I explored an idea for a platform to help community theater groups manage the operational complexity of producing a show. Productions require coordinating rehearsal schedules, cast lists, role assignments, rehearsal resources, and communication between directors, stage managers, and performers. The concept became Show Builder — a collaborative platform designed to help theater groups manage the lifecycle of a production from first rehearsal through performance.
I'm a designer at heart and a leader by experience.
My career has moved through academia, freelance creative work, and enterprise product design, each phase shaping how I think, communicate, and build.
Teaching sharpened how I explain complex ideas and create space for others to contribute. Freelance kept my craft sharp: taste, adaptability, and a close relationship with the fundamentals of composition, hierarchy, and clarity. Leading design inside a large enterprise taught me how to advocate for users in complex organizations, align across product and engineering, and connect design decisions to measurable outcomes.
Across all of it, the through line is the same: I care deeply about thoughtful work.
Senior Manager, Principal Designer
Capital One
2019 – Present
UX Design Manager
Bloomberg BNA
2015 – 2019
Founder, Product Strategist
Latimerart LLC
2005 – Present
MFA
Pratt Institute
2003